Shipping policy

Shipping Policy

Last Updated: June 2026

Welcome to Chigous. This Shipping Policy explains how orders are processed and delivered.

Shipping Coverage

Chigous currently serves customers across the United States.

Order Processing Time

All orders are processed within 2 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

During periods of increased order volume, processing times may be extended.

Delivery Time

Handling Time: 2 Business Days
Transit Time: 6–9 Business Days

Estimated Total Delivery Time:
8–11 Business Days

Delivery timelines are estimates and may vary depending on carrier operations, weather conditions, peak periods, customs processing, or circumstances outside our control.

Shipping Confirmation & Tracking

Once your order has been shipped, a shipping confirmation email with tracking information (when available) will be sent.

Tracking updates may require time to appear after shipment.

Shipping Delays

Unexpected delays may occur due to:

• Carrier service interruptions

• Weather conditions

• High seasonal demand

• Customs processing (if applicable)

• Incorrect shipping information provided at checkout

Chigous is not responsible for delays beyond our reasonable control.

Incorrect Address Information

Customers are responsible for providing complete and accurate shipping details.

Incorrect shipping information may result in delayed delivery, failed delivery, or additional shipping charges.

Lost or Missing Packages

If tracking shows delivered but the package cannot be located:

• Contact the shipping carrier first

• Then contact our support team for additional assistance

Contact Us

Chigous
Operated by Boota LIMITED

Customer Support:
info@chigous.com

Registered Address:
FLAT/RM A, 9/F SILVERCORP INT'L TOWER
707–713 NATHAN ROAD
MONG KOK, HONG KONG

Refund policy

Return & Refund Policy

Last Updated: June 2026

Thank you for shopping at Chigous. This Return & Refund Policy explains how returns and refunds are handled for purchases made through our website.

Return Window

Customers may request a return within 30 days after delivery.

To initiate a return request, please contact our support team before returning any item.

Return Eligibility

To qualify for a return:

• Item must be unused and in original condition

• Item must include original packaging

• Item must not show signs of misuse or damage after delivery

• Proof of purchase or order confirmation may be required

Returns sent without approval may not qualify for a refund.

Return Shipping Costs

Unless the item arrives damaged, defective, incorrect, or required by applicable law:

Customers are responsible for purchasing and paying for the return shipping label and all return shipping costs.

Original shipping charges (if applicable) are non-refundable.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

Please contact us within 7 days of delivery and include:

• Order number

• Description of the issue

• Photos of the item and packaging

Our team will review the request and provide an appropriate resolution.

Refund Process

After receiving and inspecting the returned item:

• Approved refunds will be issued to the original payment method

• Refund timing may vary depending on payment providers or banks

• Customers will receive confirmation once the refund is processed

Non-Returnable Items

The following items may not qualify for return:

• Final sale items

• Gift cards

• Personalized or customized products

• Products returned outside the return period

• Items not returned in original condition

Exchanges

At this time, direct exchanges are not guaranteed.

Customers may be asked to return the original item and place a new order.

Order Cancellations

Orders may only be cancelled before processing begins.

Orders that have already been processed or shipped may not be cancelled.

Contact Us

Chigous
Operated by Boota LIMITED

Customer Support:
info@chigous.com

Registered Address:
FLAT/RM A, 9/F SILVERCORP INT'L TOWER
707–713 NATHAN ROAD
MONG KOK, HONG KONG