Return & Refund Policy

Last Updated: June 2026

Thank you for shopping at Chigous. This Return & Refund Policy explains how returns and refunds are handled for purchases made through our website.

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Return Window

Customers may request a return within 30 days after delivery.

To initiate a return request, please contact our support team before returning any item.

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Return Eligibility

To qualify for a return:

• Item must be unused and in original condition

• Item must include original packaging

• Item must not show signs of misuse or damage after delivery

• Proof of purchase or order confirmation may be required

Returns sent without approval may not qualify for a refund.

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Return Shipping Costs

Unless the item arrives damaged, defective, incorrect, or required by applicable law:

Customers are responsible for purchasing and paying for the return shipping label and all return shipping costs.

Original shipping charges (if applicable) are non-refundable.

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Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

Please contact us within 7 days of delivery and include:

• Order number

• Description of the issue

• Photos of the item and packaging

Our team will review the request and provide an appropriate resolution.

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Refund Process

After receiving and inspecting the returned item:

• Approved refunds will be issued to the original payment method

• Refund timing may vary depending on payment providers or banks

• Customers will receive confirmation once the refund is processed

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Non-Returnable Items

The following items may not qualify for return:

• Final sale items

• Gift cards

• Personalized or customized products

• Products returned outside the return period

• Items not returned in original condition

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Exchanges

At this time, direct exchanges are not guaranteed.

Customers may be asked to return the original item and place a new order.

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Order Cancellations

Orders may only be cancelled before processing begins.

Orders that have already been processed or shipped may not be cancelled.

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Contact Us

Chigous
Operated by Boota LIMITED

Customer Support:
info@chigous.com

Registered Address:
FLAT/RM A, 9/F SILVERCORP INT'L TOWER
707–713 NATHAN ROAD
MONG KOK, HONG KONG