Shipping policy

Shipping Policy

Last Updated: June 2026

Welcome to Chigous. This Shipping Policy explains how orders are processed and delivered.

Shipping Coverage

Chigous currently serves customers across the United States.

Order Processing Time

All orders are processed within 2 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

During periods of increased order volume, processing times may be extended.

Delivery Time

Handling Time: 2 Business Days
Transit Time: 6–9 Business Days

Estimated Total Delivery Time:
8–11 Business Days

Delivery timelines are estimates and may vary depending on carrier operations, weather conditions, peak periods, customs processing, or circumstances outside our control.

Shipping Confirmation & Tracking

Once your order has been shipped, a shipping confirmation email with tracking information (when available) will be sent.

Tracking updates may require time to appear after shipment.

Shipping Delays

Unexpected delays may occur due to:

  • Carrier service interruptions

  • Weather conditions

  • High seasonal demand

  • Customs processing (if applicable)

  • Incorrect shipping information provided at checkout

Chigous is not responsible for delays beyond our reasonable control.

Incorrect Address Information

Customers are responsible for providing complete and accurate shipping details.

Incorrect shipping information may result in delayed delivery, failed delivery, or additional shipping charges.

Lost or Missing Packages

If tracking shows delivered but the package cannot be located:

  • Contact the shipping carrier first

  • Then contact our support team for additional assistance

Contact Us

Chigous
Operated by Boota LIMITED

Customer Support:
info@chigous.com

Registered Address:
FLAT/RM A, 9/F SILVERCORP INT'L TOWER
707–713 NATHAN ROAD
MONG KOK, HONG KONG